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Comprehensive service portfolio with clearly calculable results

SAP CERTIFICATIONS

Unified SAP support to ease the way to the cloud

Where do you see SAP support in 2025?

Outsourced SAP Support frees up IT resources

Relieve your employees

Choose your Success Experience Offer

Building skills with a wide range of services and educational content

Extensive corporate transformation through a long-term strategic partnership or targeted business journeys as short-term projects

SAP Roll Out in France

High SLA Levels

Prioritise critical areas and roadmap for next steps

Interested in our services?

Building skills with a wide range of services and educational content

Finding ideas and modelling the digital business

Feature Planning and Success Tests

Manage and control your SAP environment with ease and accountability

Comprehensive service portfolio with clearly calculable results

Flexible and individual support models

SAP Message Processing

The VAR Support Model

Explore business opportunities and develop working prototypes

Establish action plans to address risks and problems of performance, technical integrity and stability

Guaranteed service levels for your operational security

2nd Level Support

A coordinating, unified management team for all SAP services

Learning Journeys

Basis for effective management and operation of your SAP solution and the maximum benefits

Proven secure connections and data for highly regulated industries

What we do for you

Long experience

Do you want to stay in touch with SAP in the future?

Contact points for tracking metrics to support users and process-specific introductory metrics

SAP support and reliable consulting

HPC Software Maintenance for SAP - More than SAP Support

Customised Training Programmes

A central point of contact with regular, clear coordination

Service Message

Find Product Documentation

Innovation and advice

Which comprehensive service we offer you

Consistency of technical architecture with SAP security products and solutions

If it burns again...

Innovation Services

SAP Enterprise Support, Cloud Editions*:

Take a closer look at our Success Experience offers

Comprehensive Hybrid Operation

Salt Solutions relieved at SAP AMS

Manage, monitor and optimise your SAP solutions and business processes

Choose your Success Experience Offer

We'll pull you out

Integrated Launch Activities

Why we are your competent partner

Experts on Demand

Development of value added and value assessment

Optional in addition to Essential and Advanced:

Developing prototypes for next-generation scenarios such as machine learning, big data and IoT

Access to Customer Success Experts

SAP CERTIFICATIONS

Standard Support targets in-house solutions

New SAP Support Connection Overview

Ensure business continuity and availability

Validation of technical design of on-premise, cloud and hybrid environments

PUT THE CARE OF YOUR SAP SYSTEM IN THE HANDS OF SPECIALISTS!

Service and Support Partners

SAP LICENSING ADVISORY SERVICES - ADVANCED

Where do you see SAP support in 2025?

Prevent problems before they occur

The concept of SAP MaxAttention

How does SAP support for hybrid platforms work in the digital age and in real time?

SAP Enterprise Support

The quick look at the SAP Support connection

Advanced support and target SLAs

Defining value maps and gaining a clear understanding of value ratios

The basis for your success: Create Value from the Start, Proactive Success Critical Support, Best Practices, and Recommendations

Service Manager with SAP Know-How

Save time with personalised support

Detailed Release Guide

Software Service for SAP (SAP BASIS)

Service and Support Offerings

Collaboration with SAP Support Experts

Increase end-user satisfaction

Whether after a successful joint project or as a new customer, we support you!

Reduce downtime and provide stability

Welcome to the SAP Support homepage !

Interested in our services?

3rd Level Support

Second-Level Support and Third-Level Support

SAP CERTIFICATIONS

Management of organisational changes

Create a Security and Compliance Roadmap

SAP LICENSING ADVISORY SERVICES - ADVANCED

Identification of critical gaps and optimisation potential

Tuning for high performance and scalability

Basis for effective management and operation of your SAP solution and the maximum benefits

Accelerate creation of the implementation plan for your transformation project

New: SAP Transformation Hub

WE TAKE CARE OF YOUR IT REQUESTS

Unified SAP support to ease the way to the cloud

Establish action plans to address risks and problems of performance, technical integrity and stability

Access to Customer Success Experts

SAP Support Portal

Where is the app in SAP ONE Support Launchpad?

Explore business opportunities and develop working prototypes

SAP Enterprise Support, Cloud Editions*:

How does SAP support for hybrid platforms work in the digital age and in real time?

Our service makes the difference

Realisable value creation plan

SAP SUPPORT FROM USER VIEW

scope of solution

corporate architect

Tailored to your needs

Professional customer service for your SAP applications

Where do you see SAP support in 2025?

The VAR Support Model

Knowledge transfer all the way

What does this mean in detail?

Continuous deployment approach monitored with DevOps

Prevent problems before they occur

Which support level suits you?

COMMERCIAL & NEGOTIATION SUPPORT

SAP Business Application Support

Feature Planning and Success Tests

SAP Standard Support or Enterprise Support?!

Manage, monitor and optimise your SAP solutions and business processes

External SAP support and comprehensive service to relieve your IT

Predictable results

Service and Support Offerings

Functional Application Support

Find Product Documentation

PCoE (Partner Centre of Expertise) Certified

Defining value maps and gaining a clear understanding of value ratios

Implementation Support

Supports all SAP solutions

Increase end-user satisfaction

Reduce downtime and provide stability

Expert help - anytime, accurately and anywhere

Innovation and advice

Our SAP support gives you time and space

PUT THE CARE OF YOUR SAP SYSTEM IN THE HANDS OF SPECIALISTS!

SAP Help Portal

New SAP support programme paves way to the cloud

Relief for teachers

Application lifecycle management

Learning Journeys

Get to know Cloud Success Services

Proven secure connections and data for highly regulated industries

Advisory services

SAP Support - with expertise at your side

Guaranteed response and problem resolution time

Who is affected?

Exciting projects for the IT department

A central point of contact with regular, clear coordination

Minimise modifications and customisation

Manage and control your SAP environment with ease and accountability

Support Services

Building the foundation for your smart business

Welcome to the SAP Support homepage !

ALL FROM ONE HAND

Comprehensive Hybrid Operation

HPC Software Maintenance for SAP - More than SAP Support

Relieve your employees

The quick look at the SAP Support connection

SAP Application Management Services (SAP AMS)

Welcome to the SAP Support homepage !

Interested in our services?

Implementation Services

Flexible and individual support models

Guaranteed response and problem resolution time

SAP Solution Manager

SAP SUPPORT FROM USER VIEW

Software Service for SAP (SAP BASIS)

Enterprise Support

Exciting projects for the IT department

SAP's new, simplified service and support portfolio is specifically designed for the cloud

Extensive corporate transformation through a long-term strategic partnership or targeted business journeys as short-term projects

SAP® Support - as needed

Customised Training Programmes

Set a Target Architecture that Fits SAP's Solution Vision

Application lifecycle management

A lean team for digital innovation and continuous innovation cycles

Access to Customer Success Experts

Create a Security and Compliance Roadmap

Ensure business continuity and availability

Analysis Solutions and Data Management

Expert help - anytime, accurately and anywhere

SAP Support - with expertise at your side

New SAP support programme paves way to the cloud

Cyber security and compliance

Support Services

Rapid stabilisation of high performance solutions

New SAP Support Connection Overview

Proactive Success Critical Support

Tailored to your needs

Guaranteed service levels for your operational security

Minimise modifications and customisation

All key SAP cloud solutions

Salt Solutions relieved at SAP AMS

You are our priority!

MANAGED SERVICES

Select Services, Training and Partners

Establish action plans to address risks and problems of performance, technical integrity and stability

Manage, monitor and optimise your SAP solutions and business processes

Realisable value creation plan

SAP SUPPORT FROM IT SUPPORTER VIEW

How does SAP support for hybrid platforms work in the digital age and in real time?

SAP Base Services

Learn how to develop fast, flexible, and advanced cloud applications

Identification of critical gaps and optimisation potential

SAP Message Processing

SAP AMS benefits

SAP Roll Out in France

Functional Application Support

Choose your Success Experience Offer

Contact points for tracking metrics to support users and process-specific introductory metrics

The basis for your success: Create Value from the Start, Proactive Success Critical Support, Best Practices, and Recommendations

Landscape strategy and architecture

Why we are your competent partner

Whether after a successful joint project or as a new customer, we support you!

Building skills with a wide range of services and educational content

SAP Support Backbone Update - What's next?

Which support level suits you?

Our support offer for you

Enterprise Architecture and Roadmap Design

Hosting Support Services

Manage and control your SAP environment with ease and accountability

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