Create a Security and Compliance Roadmap
SAP's new, simplified service and support portfolio is specifically designed for the cloud
Next, you will work with a consultant to determine support levels, hourly service windows, and maximum response times (SLAs). In this way, it is you who design our offer to tailor it entirely to your company, not the other way around.
On the other hand, the IT support team itself often has many different tasks, mostly from very different areas. If the company is large and has a large SAP department, there are of course also special supporters, with explicit expertise. However, this is not always the case, and IT support in day-to-day business is usually the responsibility of the SAP system. And now the IT supporters are getting a message here that's patchy. And from that, the cause of the disorder is now to be identified. Questions are very often required. There are some real ping-pong games here that cost time and frustrate. As a result, tickets are often misdirected. Because support misclassifies them, it incorrectly prioritises them. This leads to very long maturities, to said frustration and ultimately to increased costs, because the operation may then cease. It would be ideal if the support gets a screenshot of the GUI beside the user's comment and additional parameter information, which system etc. Perhaps the information, how important this activity is, which can not be performed at the moment. In order to be able to prioritise the whole thing in the sense of the company.
Outsourced SAP Support frees up IT resources
SAP Support is available in the SAP Portal. Search for SAP hints here. You have access to SAP Knowledge Base articles, the content of the SAP community and much more.
Running SAP as your main business tool can be a huge challenge for your internal IT department, especially if you are an SME. In order to meet the ever-changing requirements of your company, you need employees with a wide range of expertise in various modules of SAP software. Recruiting and sustaining such talent can be difficult and costly, especially given the industry's lack of SAP skills. There is a solution: SAP Application Outsourcing from Axxis Consulting. We can help you as an extended branch of your internal IT department. Our service package covers all aspects of SAP support and can be tailored to your specific needs. By working with Axxis, you can increase productivity and quality, focus on your core business, and deliver reliable support services to your end users at potentially significantly reduced cost.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
We work across software in a team of experts for different areas.
Your request will be analysed in the first level and, if necessary, forwarded to the second or third level.