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Technical application support
What are we doing here to achieve automation? How do we make these worlds work smoothly together? Simple: In principle, each of the participants stays in his world, which does not have to leave it, because by integrating SAP support into the IT support or the ITSM tool (SAP-ITSM integration), we manage to ensure that the SAP user does not have to go into another system to report a problem, but can ask for help and give his comments on it at the push of a button. On the other hand, support will receive the correct information to respond appropriately to the problem or failure. He sees the user information, runtime information, screenshots, everything that is technically necessary to classify this ticket correctly and of course to solve it quickly. A classic win-win situation has thus arisen.
In December 2017, Salt Solutions took over the supervision of the SAP ERP and EWM modules. This includes answering user support requests and solving problems, providing more complex evaluations and executing change requests in customising, for example creating new workstations in EWM. A global template has also been developed, for example, which significantly facilitates the maintenance of the various price lists of international sales organisations.
scope of solution
"As more companies combine on-premise systems and cloud programmes in hybrid IT environments, controlling and coordinating support for different solutions can significantly increase the complexity of IT operations," said Elaina Stergiades of IDC. "IT organisations are therefore looking for support providers that are able to simplify and unify access to support services." With the SAP ONE Support programme focusing on comprehensive support, SAP users can integrate cloud technologies and reduce the complexity of day-to-day operations. For more details on the SAP ONE Support support programme, see SAP of 3. Announce by 5 June at SAPPHIRE NOW in Orlando, Florida.
By delegating your SAP application management to a trusted AMS vendor, you enable your internal IT department to focus on its core competencies and realise innovation. This way, you can relieve the burden on your professionals and give them the opportunity to focus on more strategic tasks.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
In addition to the "Advanced" block, we develop the company strategy, build and maintain the SAP landscape, and pull applications to new operating system versions, databases, and SAP platforms.
With SAP HCM and SAP SuccessFactors, we provide two solutions for modern SAP HR management and integrated HR processes: From administration to talent management to payroll.