Validation of technical design of on-premise, cloud and hybrid environments
SAP HCM and SAP SuccessFactors
Achieving your business goals is our priority. Our flexible on-site and remote support provides you with competent development, methodology, centralised planning and resources for the areas where you need them most, using best-practice ITIL processes.
The team responsible for the maintenance and management of SAP systems consists of more than 90 people and even accounts for 1/3 of Hicron's total workforce. Our consultants are always available - a dedicated team works on your system and has all the necessary skills and knowledge of the SAP modules your company uses.
What is the added value of Enterprise Support?
As part of the VAR (Value Added Reseller) Support Model, we process the support messages created by the end user. Our helpdesk, as the main provider of software support, receives your message, performs an initial root cause analysis of the support case, and passes the message to SAP® if necessary.
Our goal is to ensure the business continuity of your company. We ensure that critical processes in the SAP system are always available. We act proactively and eliminate the risk of downtime before users experience the negative effects of a problem.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
Especially with regard to upcoming S/4 HANA migrations, this represents a risk to be avoided.
As a complete SAP service provider, we offer you everything you need as a SAP customer in our SAP Carecenter.