Contact points for tracking metrics to support users and process-specific introductory metrics
Broad portfolio of references
Through our many years of experience we offer you a round-service in the field of hardware and software. We work across software in a team of experts for different areas.
In the event of a very high-priority malfunction (e.g. system shutdown of the SAP system) and inaccessibility of the support or SAP Solution Manager Portal of Deutsche Telekom, SAP Support is directly accessible via the SAP Local Support Centre (24/7). With the reason that Deutsche Telekom is currently not available as a partner for a problem notification, you can open your message directly to SAP. SAP Support will contact you or Telekom immediately with your escalation contact.
SAP ActiveAttention
The first stage of our customer service process involves receiving all support requests from users. This first point of contact is able to solve simple problems using the contrimo Knowledge Base. It also questions, evaluates, and prioritises more complex requests to resolve the issue more quickly and efficiently at a higher level of support.
In order not to miss the goal of a support agreement, our specialists make sure that no new functionalities are introduced via the support. New requirements still need to be approved and initiated by project managers via change requests. For smooth support, it is also important to identify early on whether the cause is in the software or the IT infrastructure. We also provide advice on these issues.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
We design, create and implement proactive end-to-end processes to manage the procurement, utilisation, measurement, and optimisation of your entire SAP landscape.
Unfortunately, it is often the case that the user does not know what transaction, etc. he is in.