Advisory services
New SAP Support Connection Overview
In the working group "CCC/Service & Support", SAP customers, among others, have joined forces to establish a Customer Competence Centre (CCC) or a Customer COE (Centre of Expertise) in the more recent term, on the basis of contractual obligations. The CCC or CCOE is an organisational unit within the company that is responsible for supporting efficient implementations, expansion, and maintenance and quality of business processes and systems related to SAP software. A focus area "Service & Support" is included as part of the classic CCC topics with the working group. In order to provide a discussion platform for SAP Service and Support to customers who do not want/need to implement a CCC, the former AK "CCC" was explicitly expanded to include the term "Service and Support" in the naming.
SAP Business ByDesign is explicitly targeted at medium-sized enterprises. As a complete ERP solution, the system includes large parts of process optimisation. It is often difficult to keep track of them, especially at the beginning. Therefore, we are available as SAP partners for any questions and requirements.
WHY DO YOU NEED SAP SUPPORT
In regular audits, TÜV Rheinland checks compliance with the ISO conditions. In 1995, FIS was awarded its first ISO 9001 certification. The most recent audit was carried out in accordance with ISO 9001:2015 and FIS confirms the use of a modern management system in compliance with quality management standards.
In this fast-paced time, when the metrics and requirements of the respective markets, target groups and technical developments often change, permanent adaptations of the systems are difficult to avoid. The need for support lies in the volatility of our age, based on the high speed of digitalisation.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
With our Success Experience offerings, Success Extensions and Success Services, we help you to combine and implement your vision and technology strategy to achieve the desired results from day one.
We operate globally, the quality of our services is world class.