Establish action plans to address risks and problems of performance, technical integrity and stability
architectural planning
While Application Management Services is focused on the SAP system and the process optimisation in the ERP system, SAP Support addresses sudden bugs or problems and resolves them immediately. The support team is the first and direct contact of your employees and can take care of the solution of the error that occurred immediately. The AMS team then determines whether this error occurred only once or whether the process in the SAP system should be generally adjusted. Agents respond to customer requests for defined Service Level Agreements (SLAs).
SAP support partners must meet the current standards for a Partner Centre of Expertise. FIS undergoes regular audits for this certification. All services offered as well as the entire service and support organisation are technically and organisationally orientated to the high quality standards. For you as a customer, this means trust in a competent partner who accompanies you reliably and with a lot of knowledge and experience - from complex implementation projects to process optimisation to support.
Optimise your SAP environment today
To ensure the communication of the ABAP systems also for the future, the SAP has provided the note 2738426. This includes a guide for configuring the new communication channels. Timely implementation is strongly recommended to avoid later inconvenience. All customers with SAP Solution Manager 7.1 are also strongly advised to make the transition to SAP Solution Manager 7.2 SPS08 at an early stage. Do you need support or do you not have sufficient spare capacity? Call us or write to us and we will find a solution together.
Our customers have access to a modern ticketing system. The platform allows you to view the notifications and work done on your system. In this way, we ensure the transparency of our activities.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
A special advantage for all our customers is that they do not incur additional costs for Next-Generation Support Services - they are automatically part of the support contract.
Last year alone we recorded over 10 successful SAP roll-outs.