WHAT DO WE DO
Support
Of course: The full functionality of SAP Landscape Management and ALM is only possible with SAP Solution Manager. And tools such as the Maintenance Planner and the Early Watch Alert (EWA) require up-to-date landscape data - if not provided by an SAP Solution Manager, then manually transmitted in an emergency.
The choice was Salt Solutions. "With Salt Solutions, we had just successfully completed a workshop on SAP EWM and optimisations in the SAP ERP module Sales & Distribution," recalls Björn Jodat, Manager SAP in the Application Team at Schmersal. "The pleasant contact, the extensive know-how of the Salt consultants and also the wide module support convinced us".
Next Generation Support for the Intelligent Enterprise
The tool records specific process steps, while the user operates the SAP R/3 4.6C application we use. Here's how. Together with the user of a department, a transaction is triggered in the ERP system. The recording of the process takes place simultaneously in the background. It can then be displayed as often as you like in the "see it mode" of the ondemand software. An extension is the playback in the "Try It" or "Do It" mode. In this case, the tool moves the end user to the appropriate input fields of the mask during the SAP session with the cursor. It does not matter whether the user works in a test environment or in the production system for self-training. The Do It variant shows the ERP user in a small window, where the next step in the SAP application has to be taken. In this form of knowledge transfer, the specialist user works independently according to the workflow scheme configured in the SAP system. The advantage: After a basic instruction, the other intensive support is almost completely eliminated. If there are changes in the process flow, the recorded film can be adjusted in the right place. After republishing the sequence, it will be available to ERP users. In our company, we have stored and published the complete instructions on the intranet. All SAP users can view the films recorded in XML format. If the employee has appropriate permissions, he or she will be guided through the transactions. If he has any questions, he has an online help. If it is not enough, the records can also be published as a Word file. For 18 different reports in the SAP module for project control, Word documents in a volume of about 100 pages are generated automatically by the ondemand tool. These files are available with full table of contents, page formatting, screen screens and, if necessary, reports (in Excel format). In about four weeks we recorded all SAP modules using the Personal Navigator and documented them as described. The offer can be revised and extended at any time. After a rollout, users often want more advanced functions that go beyond the standard runs. The tool is also suitable for documenting these. For a later integration test, the records shall be used to compile the documentation.
All backbone connections to SAP will be switched from January 1, 2020, as SAP has announced on its support page. Afterwards, communication between ABAP System and SAP will only take place via secure HTTPS connections, for which a dedicated user must also be requested in the Support Portal. In all ABAP systems, SAP hints can no longer be obtained via SNOTE via the old OSS RFC connection. The shipment of Early Watch Alerts to SAP is also affected by this change. Here the shipping route must also be changed to the new HTTPS standard. There is also a great need for action for all SAP customers without a current SAP Solution Manager. In the future, SAP Solution Manager 7.2 SPS08 (SPS07 only with additional information) will be required here. For all older releases, communication with SAP will also be impossible from January 2020. This primarily affects the data in the Maintenance Planner, which are then no longer synchronised. This then indirectly affects all future maintenance projects where the use of the Maintenance Planner is indispensable. Especially with regard to upcoming S/4 HANA migrations, this represents a risk to be avoided.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
We perform the licence checks, check the application quality of the SAP licence and help get the system up and running.
Our support team can react promptly and proactively through the integrated early warning and warning function.