SAP SUPPORT FROM USER VIEW
SAP ActiveAttention
Our customers have access to a modern ticketing system. The platform allows you to view the notifications and work done on your system. In this way, we ensure the transparency of our activities.
If you have any technical support queries about our software, please contact us. It is possible to open reports 24 x 7 by e-mail.
First Level Aid
"With the AMS services, Salt Solutions is keeping our backs clear and allowing us to use our IT capabilities for demanding, mission-critical projects," Björn Jodat summarises. At the same time, Salt Solutions helps us optimise our SAP system landscape. We benefit from both SAP know-how and the logistics expertise of Salt consultants.
SAP MaxAttention's services and support portfolio includes simple, cumulative levels of deployment that are individually tailored to your needs. This approach leads to predictable results - in on-premise, cloud, and hybrid environments - from innovation to operation.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
The shipment of Early Watch Alerts to SAP is also affected by this change.
He sees the user information, runtime information, screenshots, everything that is technically necessary to classify this ticket correctly and of course to solve it quickly.