The quick look at the SAP Support connection
SAP Support
The first stage of cooperation is always to determine the needs of your company and SAP users. Knowing which processes are critical to your business is the key to ensuring business continuity.
Customers with a small and standardised SAP landscape can use the "Status of Support Connectivity" cloud extension to test the connection of their on-premise system to the SAP Support Backbone without having to resort to the full power of the Solution Manager. This is particularly suitable for customers who do not use Application Lifecycle Management (ALM) or complex IT service functions in Solution Manager.
WHY DO YOU NEED SAP SUPPORT
We provide information on SAP product innovations, SAP support and enhancement packages, and new software releases. But also the latest updates on the SAP solutions used. This keeps you up to date with technology.
"By continuing to expand the support programme through SAP ONE Support, we can reduce complexity and provide the flexibility and simplicity of SAP Cloud that is tailored to the individual needs of our customers," explains Gerhard Oswald, member of the Board of Management of SAP AG and Head of the Scale, Quality & Support Executive Board. "It will now be easier for our customers to combine applications and services in the public cloud with managed services in the private cloud and on-premise technology on demand." SAP ONE Support provides a single point of access regardless of deployment method or SAP solution, and enables seamless support across all business process scenarios. A unified communication channel for the entire solution landscape will simplify customer communication with SAP. This includes the "Call 1 SAP" freephone number, which will be available in the second quarter of 2014.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
The experts have developed a proactive tool to monitor SAP system performance.
We also support your company in the areas of SAP Base, HCM and Cloud.