Minimise modifications and customisation
Optional in addition to Essential, including SAP Preferred Success:
Certified IT specialists offer you industry-independent services and support for SAP solutions as well as SAP optimisations from FIS. The team also offers a complete all-round service: from consulting and implementation of customising, to individual customisation of your systems, to the subsequent technical support for FIS and SAP customers. A personal customer advisor is available on request. If required, FIS also provides you with an individual consultant team, which takes care of your systems and requirements reliably. SAP experts ensure your consistent business operations and help optimise your processes and systems.
Our SAP support services include SAP Application Management Services and SAP Technical Operating Services. We offer our SAP AMS services for the classic SAP Business Suite ECC as well as for the latest SAP solutions SAP S/4 HANA or the cloud applications of SAO such as SAP SuccessFactors. A special focus lies in the logistics sector, where we have been successfully represented by renowned customers in the automotive and manufacturing industries for several years. The resolution of faults and the processing of service requests is done by adhering to already defined service level agreements. In parallel to the quickest possible troubleshooting (incident management) by providing a solution or workaround, sustainable solutions are also sought (problem management). In addition, the efficient and cost-effective implementation of audited and approved RfCs with minimal risk to the production environment (change management) is implemented. Through our dedicated and qualified support teams (consultants and developers) we assure the highest quality for your projects. Our modern infrastructure and communication tools allow us to use the teams remotely in your projects.
SAP Application Management
The SAP Support Portal provides customers and partners with support-related news and features, as well as help and context for support applications, services and offerings. This allows you to access core tasks, critical updates, and all SAP Live Support channels anytime, anywhere, and from any device.
We provide you with competent and experienced SAP consultants for all situations in the life cycle of an SAP system. From planning, through implementation, to operations - on-site or remote - our service can be found where you need it.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
You can integrate the described automatisms as an app into existing systems.
Each request to the service is catalogued by a ticket system and then processed.