Capacity
PCoE (Partner Centre of Expertise) Certified
As a supporter, we cover all enquiries about application management and operation of your solution. Your request will be analysed in the first level and, if necessary, forwarded to the second or third level. In this case, our system engineers and application engineers take over and take care of the issue in a dedicated manner.
We are the contact person for all technical issues for SAP ERP and SAP Solution Manager and act as an interface between you and the hosting partner. It is available for regular voting by telephone, over the Internet and also on site.
Architecture design of high-performance and diverse IT landscapes
Running an IT infrastructure is complex. This makes it all the more important that you have a partner at your side who will help you with experience, know-how and the appropriate solutions.
To ensure smooth business operations, our support team can help you find and fix solutions. We ensure that you can continue working without long downtime. The recording and processing of the reports within the business hours (08:00-18:00, Mo-Fr) is carried out by our help desk.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
That's why you always have priority.
Even after the project, the same consultant or consultant who also implemented the project will be happy to support you as you already know your environment, customising and developments.