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corporate architect
Trust consultants with excellent knowledge of SAP software. They provide you with the necessary support at every stage of your transformation.
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Customise your experience to your needs: More innovation thanks to experts with practical experience, overcoming strategic challenges for the company transformation, intensive support tailored to your individual requirements
Here's an example we had about one or two years ago. A larger company with a fairly large SAP user base had 2 experts in support alone. SAP experts, who tend to be expensive and have done nothing but route the incoming tickets to the right place so IT support could get involved. We automated this process by using AI. Not their semantic skills, not as a chatbot, but their analytical skills to learn from historical tickets that used to arrive and were misdirected and how they were resolved. So within a few days, we were able to build up this AI to the point where it could fully adopt the classification of the tickets. Now, the artificial intelligence that came out of this rich information that came out of the SAP world was able to pass these tickets on to the right person, and in some cases even work out solutions.
Our goal is to ensure the business continuity of your company. We ensure that critical processes in the SAP system are always available. We act proactively and eliminate the risk of downtime before users experience the negative effects of a problem.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
Due to the excellent technical expertise available in this stage, the possible causes of the disturbance are quickly found and a solution is reached.
Nothing remains unexplained.