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Functional design and architecture analysis and functional gap assessment
As long as the system works and is operated flawlessly, the world is fine. The pressure to act increases if errors occur or if minor but urgent adjustments are required that cannot be handled by your IT. We provide 2nd and 3rd level support for these cases. The content, scope and precise definition of the processes are provided in the Service Level Agreements (SLAs).
We offer support models tailored to your needs with flexible switching options. Our support can be obtained on a daily or hourly quota basis according to your needs.
Functional Application Support
Discover new opportunities for using SAP in your business. With our consulting services you can realise your idea of the digital company with practical strategies and excellent results.
Especially with ITSM, a lot of emphasis is placed on non-disruptive, uncomplicated processes. ITSM processes live on automation and speed. However, they are often hindered and ineffective in these properties by the presence of an SAP parallel universe. But this is also different: SAP and ITSM can co-exist smoothly through SAP-ITSM integration and intelligent automation. In order to achieve this, one does not have to throw everything established overboard and introduce an all-encompassing ITSM tool, but simply integrate intelligent apps into the existing one.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
We serve customers' wishes with all our efforts.
Intelligent ALM tools will provide fully automatic performance.