SAP Enterprise Support
Select Services, Training and Partners
For SAP environments, we use SAP Solution Manager to monitor your SAP system. Our support team can react promptly and proactively through the integrated early warning and warning function. This ensures smooth operation, more satisfied end users and a stable system environment.
SAP emphasises that SAP ONE support is not a separate support offering and therefore does not mean additional costs for users. SAP ONE support is provided via SAP Enterprise Support. SAP ONE Support complements SAP Enterprise Support and SAP already provides a comparable level of support for its two SAP subsidiaries, SuccessFactors and Ariba.
Outsourcing
Our latest customer satisfaction survey confirmed us in terms of fast response and high solution competence. In the survey, our customers were repeatedly satisfied with our services. They gave us the overall score "very good.".
Your SAP MaxAttention team coordinates and steers the different teams on site, so that you only have one point of contact that is binding for all services. Depending on your requirements, the following key persons are your success companions.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
Our helpdesk, as the main provider of software support, receives your message, performs an initial root cause analysis of the support case, and passes the message to SAP® if necessary.
Our task does not end with the implementation of the IT solution.