Support Services
Experts on Demand
Our ORBIS-AMS-Agents will support your key users in all questions and problems related to daily business in your applications and SAP applications in jointly defined processes. You are relieving your IT department, which can focus more on innovation and new business requirements. The advantage is clear! Our detailed analyses and reports provide your organisation and management with the necessary information to identify weaknesses in processes and the need for additional process know-how in the implemented application. Through targeted training and process optimisation, you will be able to continuously improve the processes of your application in your company.
Your SAP® systems are mission-critical, must be readily available and function smoothly. However, no software solution is technically always trouble-free.
Is that a bug or a feature?
Salt also supports Schmersal in Wuppertal with new processes and projects and, together with Schmersal, focuses on implementation close to the SAP standard. In addition to the high efficiency of standard processes and better maintainability, this is highly recommended and useful for upcoming SAP upgrades. The Salt consultants examine the relevant processes, explore the available options and evaluate the advantages and disadvantages of a conversion. For the challenges ahead, Schmersal continues to firmly plan with Salt Solutions’ IT and logistics expertise, particularly in the EWM area.
We provide information on SAP product innovations, SAP support and enhancement packages, and new software releases. But also the latest updates on the SAP solutions used. This keeps you up to date with technology.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
In all ABAP systems, SAP hints can no longer be obtained via SNOTE via the old OSS RFC connection.
SAP emphasises that SAP ONE support is not a separate support offering and therefore does not mean additional costs for users.