How does SAP support for hybrid platforms work in the digital age and in real time?
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Your SAP support structure is well-established, but your internal staff: What is the time for strategic projects? Do you have bottlenecks due to illness, parental leave or changing working hours? We offer managed services with a strong process know-how. Our certified SAP specialists support you in an industry-independent way and relieve you from the daily business. You decide when and where. That's what we stand for.
With this service we will do everything for you. We design, create and implement proactive end-to-end processes to manage the procurement, utilisation, measurement, and optimisation of your entire SAP landscape. There are no active tasks left for you. You also benefit from a high cost savings.
Definition SAP AMS
If a failure occurs, we commit to fix it or find a temporary solution within a strict timeframe defined by the SLA. With critical functions of the system this can even be 4 hours!
In short, the great advantage for our customers lies in answering the question directly and very quickly - with all the queries that are necessary and thereby avoiding the often necessary "ticket ping-pong" - directly in the dialogue with the SAP experts. Feedback from our customers using our live support channels is very positive. The fact that we also receive recognition and awards from the external side certainly helps the announcement.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
Every two years, UNIORG undergoes sophisticated audits: The certification concerns support personnel, support processes and infrastructure.
There are also other offers on the market, but this tool has proven itself in practical use.