Where is the app in SAP ONE Support Launchpad?
SAP SUPPORT
Because the IT department quickly lost a noticeable amount of pressure thanks to Salt Solutions' extensive SAP expertise, support was quickly expanded. In June 2018, Salt also took over support for SAP BW in Wuppertal. Other sites added: in June 2018 the plant in Bergisch Gladbach, and at the end of 2018 the site in China.
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Quick Support
For SAP environments, we use SAP Solution Manager to monitor your SAP system. Our support team can react promptly and proactively through the integrated early warning and warning function. This ensures smooth operation, more satisfied end users and a stable system environment.
Together with the customer, we agree on a maximum time span to resolve reported problems. These periods are set out in the Service Level Agreement (SLA).
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
Do you need SAP support for the smooth and fast introduction of your software? Do you have explicit questions or a problem in the system? In the event of a failure, our staff will be available for service and support activities related to SAP Business ByDesign at short notice.
It is expected to be available in the fourth quarter of 2018 with the next release of SAP S/4HANA Cloud.