Rapid stabilisation of high performance solutions
Definition and benefits SAP Support
With Expert Chat and Schedule an Expert, we offer two live support channels that bring customers directly into contact with an SAP support expert - the same person who would edit a classic ticket to the question. Through Expert Chat, customers will receive a response directly in the chat in two out of three cases, with an average chat time of only 30 minutes. If the question in the chat cannot be solved immediately, SAP will automatically create a ticket for the customer, which will then be answered. In addition, we offer a kind of "doctor appointment" for our customer questions: With Schedule an Expert it is possible to arrange an appointment with an SAP support expert and to discuss the questions directly on the phone. We have recently also been offering this for further processing of existing tickets.
Our Service Desk employees take care of your concerns and find individually tailored solutions. We have many years of experience in operating large e-commerce platforms / web shops for over 50 customers. Our service desk is designed to support Enterprise Web Applications. We are 24/7 throughout with competent service for your concerns. The continuous improvement of our services is part of our DNA.
Holistic, tailor-made accompaniment across solutions and lifecycle phases
Scope of SAP AMS services: The following services are included in SAP Application Management Services, among others. These can of course be expanded and customised as needed.
It is best to call one of our employees to discuss your initial situation. We can dramatically reduce the risk of compliance violations and support all programmes you have set up. This gives you the freedom to focus on the growth and innovation of your business.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
Unlike other hostels, all our contacts are in Germany.
Further branches of our AMS Centre are located in the USA (Washington) and China (Shanghai), so we can offer our SAP customers comprehensive service.