SAP SUPPORT FROM IT SUPPORTER VIEW
What we do for you
End-user support is typically run on two levels - help desk and key user. The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.
With Next-Generation Support, we already offer intelligent support services that customers can choose according to their preferences. We give our customers the choice of how to get answers to their technical questions. It is important to us that our customers have an all-round good experience in interacting with SAP Support - from start to finish.
scope of solution
In order to allow small internal SAP teams to focus on their daily business, outsourced support provides an enormous support help. Your SAP employees no longer have to solve any problems themselves, won't be ripped out of their day-to-day operations, and can dedicate themselves to efficiency-enhancing projects to drive your business forward. A big advantage is also the speed of the fixes due to the service provider's many years of experience with bugs already encountered from other customer systems. This will speed up troubleshooting and help you identify the problem behind a failure.
Our latest customer satisfaction survey confirmed us in terms of fast response and high solution competence. In the survey, our customers were repeatedly satisfied with our services. They gave us the overall score "very good.".
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
And to shorten the time from question to answer using artificial intelligence and machine learning.
If the start date is delayed by a few weeks, users have already forgotten what they have learned and cannot use it in writing.