How does SAP support for hybrid platforms work in the digital age and in real time?
Proactive Success Critical Support
In addition, we are certified with the Partner Centre of Expertise certificate, which is based on a detailed quality audit. In our history, we have always passed these audits perfectly and therefore receive automatic recertification every two years. However, in order to be recertified in an accelerated procedure, it is necessary to distinguish itself by an excellent quality of the services provided. In our case, this happens not only with careful audits that are supervised by SAP every two years, but also in cooperation with SAP SE and SAP customers, whom we support as subcontractors of SAP. Automatic recertification is an expression of the high level of trust in Hicron and confirmation of our high quality standards.
For more than 10 years, we have been providing ITIL-compliant outsourcing support services to international customers in German and English. With a fully developed infrastructure, we process an average of 15,000 tickets per month, partly also as a 24/7 service (service time and call availability). German and English are our main service languages. We support IT companies offering SAP solutions and SAP services to their customers. Our customers include SAP Service Partners, SAP Hostingpartner, SAP itself and end customers. We provide functional and technical support for our customers and support them with implementations, migrations, monitoring or maintenance activities of SAP solutions. Our AMS expertise is not only in the SAP environment. Due to our many years of experience in the support of non-SAP based solutions of our customers, we are also the right partner in this area for the maintenance and support of your applications.
SAP MaxAttention
A shortage of personnel, a short-term, high volume of work, or a lack of specialist knowledge within the IT department can lead companies to acquire external knowledge. Regardless of whether the staffing needs to be strengthened due to illness or vacation, our expertise in SAP-based, with Netweaver and many other topics is at your disposal.
Every two years, UNIORG undergoes sophisticated audits: The certification concerns support personnel, support processes and infrastructure. This ensures that you are supported by qualified consultants and benefit from comprehensive SAP support and service.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
Schmersal offers the world's largest range of safety switchgear and systems for machines, systems and lift technology.
There is a solution: SAP Application Outsourcing from Axxis Consulting.