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Next Generation Support for the Intelligent Enterprise
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The SAP Standard Support offering remains in place for on-premise solutions, providing basic support services for SAP solutions and maintaining system operations and availability. For customers switching to SAP Cloud powered by SAP HANA, SAP recommends SAP Enterprise Support. This guarantees innovation and reliability in hybrid scenarios. One Support is implemented step by step. The SAP ONE support enhancements are designed to deliver SAP 2014 and beyond in several steps. A coordinated and integrated incident management process and support for mission-critical processes for a customer's complete solution, including hybrid scenarios and landscapes, are currently available.
First Level Aid
As mentioned above, there are clear overlaps in SAP Support and SAP Application Management Services, and even after this post you may have unresolved questions. So please do not hesitate to contact us and we will advise you on what services you need for your circumstances and what support is the right one. As a complete SAP service provider, we offer you everything you need as a SAP customer in our SAP Carecenter. Contact us without obligation and we will inform you about our comprehensive services.
As a customer you are the most important visitor in our house. They don't depend on us. We depend on you. You as a customer are the most important part of our business. That's why you always have priority. John Russell, President of Harley Davidson, once said: "The more you engage with customers, the clearer it becomes to see what you should do." In accordance with this motto, we constantly try to improve our service in exchange with you. Bring your systems to peak performance. Now make the most of your SAP software. Our service and support offerings include support plans, on-site support from our team and remote support.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
In addition to the standard service, we carry out a thorough analysis and evaluation of all SAP products that are not measured via USMM and also offer the possibility to examine interfaces that are not derived from SAP and that are specifically developed for the customer.
We help you optimise SAP applications in your overseas company in France and adapt them to your individual business needs.