SAP Support - with expertise at your side
SAP support and reliable consulting
SAP MaxAttention's services and support portfolio includes simple, cumulative levels of deployment that are individually tailored to your needs. This approach leads to predictable results - in on-premise, cloud, and hybrid environments - from innovation to operation.
All backbone connections to SAP will be switched from January 1, 2020, as SAP has announced on its support page. Afterwards, communication between ABAP System and SAP will only take place via secure HTTPS connections, for which a dedicated user must also be requested in the Support Portal. In all ABAP systems, SAP hints can no longer be obtained via SNOTE via the old OSS RFC connection. The shipment of Early Watch Alerts to SAP is also affected by this change. Here the shipping route must also be changed to the new HTTPS standard. There is also a great need for action for all SAP customers without a current SAP Solution Manager. In the future, SAP Solution Manager 7.2 SPS08 (SPS07 only with additional information) will be required here. For all older releases, communication with SAP will also be impossible from January 2020. This primarily affects the data in the Maintenance Planner, which are then no longer synchronised. This then indirectly affects all future maintenance projects where the use of the Maintenance Planner is indispensable. Especially with regard to upcoming S/4 HANA migrations, this represents a risk to be avoided.
Unified SAP support to ease the way to the cloud
SAP Support is available in the SAP Portal. Search for SAP hints here. You have access to SAP Knowledge Base articles, the content of the SAP community and much more.
With SAP ONE Support, SAP introduces a new support programme that covers all products and solutions. With SAP ONE Support, the provider provides a central access point independent of technology, deployment method or SAP solution. Thus, all business process scenarios can be covered by a unified support. According to SAP, this includes support for business-critical processes.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
This tool controls over 200 key figures 24 hours a day and allows us to detect and eliminate faults before they affect users' work.
Both before, during and after the introduction of your new SAP software we are here for you! Customer benefits are our top priority, which is why our employees also react quickly and competently to issues that require immediate clarification.