HPC Software Maintenance for SAP - More than SAP Support
SAP Support Backbone Update - What's next?
The IBA Group employees certified by the Vendor ensure SAP support according to ITIL: They will identify customer requirements, build service portfolio, implement processes and functions that are important to companies (software service knowledge and configuration management, etc.), create responsibility mask (RACI), train users and ensure software service and infrastructure support. Our SLA offers multiple levels of support for systems and business applications.
Here's an example we had about one or two years ago. A larger company with a fairly large SAP user base had 2 experts in support alone. SAP experts, who tend to be expensive and have done nothing but route the incoming tickets to the right place so IT support could get involved. We automated this process by using AI. Not their semantic skills, not as a chatbot, but their analytical skills to learn from historical tickets that used to arrive and were misdirected and how they were resolved. So within a few days, we were able to build up this AI to the point where it could fully adopt the classification of the tickets. Now, the artificial intelligence that came out of this rich information that came out of the SAP world was able to pass these tickets on to the right person, and in some cases even work out solutions.
Focus on core competencies and innovation
Running an IT infrastructure is complex. This makes it all the more important that you have a partner at your side who will help you with experience, know-how and the appropriate solutions.
Both before, during and after the introduction of your new SAP software we are here for you! Customer benefits are our top priority, which is why our employees also react quickly and competently to issues that require immediate clarification. Therefore, in urgent cases, you can reach us also outside of the typical office hours, so that your business is always supported in the best possible way and you get the right answers to your questions in a timely manner. Our support focuses on the smooth and economical use of SAP software to optimise your business processes. For this reason, the help of our consultants is possible regardless of the contract - just contact us, by phone, by mail or via our contact form and we will help you easily! Please do not hesitate to contact us - no matter when, no matter how.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
Activation and optimisation services: Add services before you start production to get the first benefit from your SAP solution faster.
SAP MaxAttention covers the business and IT requirements of your company, for which a dedicated team is available.