Create a Security and Compliance Roadmap
Economic strength with trustworthy expertise
In order to support your existing teams, our central European technical service team is responsible for remote monitoring and technical interventions and 24/7 operation. This service has already been honoured several times for its customer satisfaction, and our 25-strong team is always on standby to be there for you when needed. Technical support includes: Technical Incident Handling - urgent support if SAP's stability or performance is impaired / Technical services on-demand / System check-up on demand.
The communication path with SAP will also be simplified, across the entire solution landscape. In this way, SAP wants to ensure a uniform presence across all channels. In addition, SAP wants to optimise and extend support through new and innovative cooperation models. The free telephone number "Call 1 SAP" is planned for this purpose. This will be available in the second quarter of 2014.
Advanced support and target SLAs
In second- or third-level support we solve your problem tickets and incidents that cannot be solved in the first-level. For this we rely on our own consultants, who know your environment well and act quickly and competently.
We also offer our customers our proprietary tool for monitoring SAP systems free of charge. This tool controls over 200 key figures 24 hours a day and allows us to detect and eliminate faults before they affect users' work.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
Do you have questions about our consulting services and services or do you need our support? We are always there for you.
In order to continue to communicate with the backbone and to use the services of SAP, it is necessary to move to this new infrastructure by January 2020.