Building the foundation for your smart business
Get an extended experience: Achieving goals through targeted guidance, enhanced support and a personalised success plan, maximising the value from your investment thanks to the help of experts
Through the SAP ONE Support Launchpad, customers can find the status of support connectivity in the My Landscape application. The Status of Support Connectivity app displays the data collection status for the customer's on-premise landscape.
Based on our worldwide experience with SAP contract terms and licencing agreements, we identify the best licencing scenarios and customised contract design solutions for your business. We also provide advice and support throughout the negotiation process.
Which comprehensive service we offer you
The experts have developed a proactive tool to monitor SAP system performance. The solution checks over 200 key figures and reports immediately when one of them is exceeded - allowing the team to resolve the issue immediately and avoid a costly failure.
End-user support is typically run on two levels - help desk and key user. The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
Whether the hot wire to the SAP Support Portal (e.g. hints), the EarlyWatch Alert Reports or the Maintenance Planner everything is located in the Support Backbone Infrastructure.
We support IT companies offering SAP solutions and SAP services to their customers.