Involving business departments in job planning
BACKUP, RESTORE, RECOVERY
A first important step was the introduction of playbooks to professionalize our work. Back then, SAP installation manuals were real tomes with hundreds of pages that often went around in circles and were anything but easy to understand....
Ten years ago, there wasn't much more for SAP Basis experts than SAP Solution Manager. And most Basis administrators only used it at all because SAP virtually forced them to use SolMan to download updates.
Further information on DBACOCKPIT
In addition to the consultants working in the individual SAP modules, there is a subarea here that is not directly apparent to many and whose activities seem to be quite opaque: SAP Basis. The smooth operation of SAP systems as the heart of many companies is ensured by the work of SAP Basis administrators.
Different customers have different support requirements and concepts. We support them on-site as an extension of their internal team as well as through remote connections. Be it on an ad hoc basis (e.g. release upgrade, DB upgrade, optimization of Solution Manager) or on a permanent basis (e.g. monitoring of operations in SLR, fast reactions in defined exceptional cases, planned maintenance), we have the right team, the appropriate procedures (ITIL) and the modern tools to implement your requirements.
With "Shortcut for SAP Systems" a tool is available that greatly facilitates some tasks in the SAP basis.
Add-On Support Package An Add-On Support Package (AOP) always applies to an add-on with a specific release and includes corrections for that add-on.
This creates transparency which also facilitates the detection of a functioning and secure authorisation concept during audit tests.